Frequently asked questions
Welcome to House of Lluvie՛. We’re here to make your shopping experience smooth and inspiring.
If you don’t find your answer below, feel free to reach out to us at hello@houseoflluvie.com.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Afterpay for flexible payments.
Can I change or cancel my order?
You may request changes or cancellations within 24 hours of placing your order, provided it hasn't been processed or shipped yet. Please email hello@houseoflluvie.com as soon as possible.
When will I receive my order confirmation?
You'll receive a confirmation email shortly after placing your order. Once your order ships, we'll send you tracking information so you can follow its journey.
Can multiple orders be combined for shipping?
Unfortunately, once orders are placed, they cannot be combined or modified.
What currency are your prices in?
All prices are listed in USD.
Do you charge sales tax?
Applicable sales taxes are calculated automatically at checkout in accordance with state and local tax regulations.
Shipping & Delivery
Where do you ship?
We currently ship throughout the United States and Europe. If your country is unavailable at checkout, please contact us at hello@houseoflluvie.com, and we'll do our best to assist you.
How much does shipping cost?
We offer free shipping within the United States. International shipping fees apply and are calculated at checkout. Shipping costs vary based on location and order size and will always be shown at checkout before you complete your purchase.
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard U.S. delivery usually takes 3–5 business days. International orders generally arrive within 7–14 business days, depending on customs clearance and local delivery services.
How can I track my order?
Once your order ships, you'll receive a tracking link via email to monitor your delivery status.
What should I do if my tracking isn't updating?
Tracking information may take up to 24 hours to become active after your order has shipped. If you don't see any updates after that, please contact us and we'll be happy to assist.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery for eligible items that are unworn, unwashed, in their original condition, and returned with all original tags and packaging. Please see our Returns & Exchanges Policy for full eligibility requirements.
Can I exchange an item?
Yes! Exchanges are available for the same style in a different size or color, while supplies last.
How do I start a return or exchange?
You can request a return by emailing hello@houseoflluvie.com with your order number and reason for return, or by signing into your House of Lluvie՛ account and selecting "Request Return."
Are returns free?
Approved U.S. returns are subject to a 10% restocking fee. Original shipping charges are non-refundable. International customers are responsible for return shipping costs, customs duties, taxes, and any applicable import fees.
How long will my refund take?
Once your return has been received and inspected (typically within 1–3 business days), approved refunds are issued to your original payment method within 7–14 business days.
Are sale items final sale?
Yes, sale or discounted items are final sale and cannot be returned or exchanged.
Products & Sizing
Are your pieces sustainably made?
At House of Lluvie, each piece is produced in small, considered quantities with a focus on longevity, quality, and intentional design. We work with trusted manufacturing partners and select fabrics for their structure, feel, and durability, including premium blends chosen to achieve the right drape and silhouette.
How do I know what size to order?
Please refer to our Size Guide for detailed measurements. If you need personalized assistance, contact hello@houseoflluvie.com. We're happy to help you find the perfect fit.
How should I care for my garments?
Most pieces are crafted from delicate, high-quality fabrics like satin and should be hand-washed or dry-cleaned for best results. Always check the care label before washing.
Will sold-out items be restocked?
Some of our most-loved pieces may return. Join our newsletter for restock alerts and early access to new collections.
Gifting
Do you offer gift cards?
Yes! We offer digital gift cards, delivered instantly by email. They make the perfect gift for any occasion. Gift cards never expire and can be used on any item in our store. Explore options [here].
Can I return a gifted item?
Yes. Gifted items can be returned within 30 days of delivery for store credit or exchange. Items must be unworn, unwashed, and in original condition. Return shipping terms follow our standard return policy.
Who receives the refund for a returned gift?
Refunds for returned gifts are issued as store credit to the original order or recipient, depending on the return request details.
Can gift cards be returned or refunded?
Gift cards are final sale and cannot be refunded.
Support & Contact
How can I contact your team?
We’d love to hear from you. Reach out anytime at hello@houseoflluvie.com. We typically respond within 24–48 business hours, Monday to Friday.
My item arrived damaged or incorrect. What should I do?
We’re so sorry! Please contact us within 48 hours of delivery at hello@houseoflluvie.com with your order number and photos of the item and packaging. We'll work quickly to resolve the issue.
How can I stay updated on new collections and offers?
Follow us on Instagram and join our Newsletter for exclusive updates, styling tips, and early access to launches.