Returns & Exchanges

We want you to feel confident and inspired in every House of Lluvie՛ piece. If for any reason your purchase isn't quite right, we're happy to help.

Return Eligibility

Returns are accepted within 30 days of delivery for eligible items that are:

Unworn, unwashed, and in their original condition
Free from perfume, makeup, deodorant, stains, pet hair, odors, or any signs of wear
Returned with all original tags, packaging, and accessories
Accompanied by proof of purchase (order confirmation or receipt)

Items that do not meet these conditions may be returned to the sender or refused.

How to Start a Return

To request a return or exchange, please email hello@houseoflluvie.com with:

Your order number
The item(s) you'd like to return
The reason for your return

Our Customer Care team will respond within 24–48 business hours (Monday–Friday) with return instructions. If your return is approved, we'll provide a prepaid return shipping label for eligible U.S. orders.

Self-Service Returns

For a quicker return experience, you may also request a return through your House of Lluvie՛ account.

Simply sign in to your account (or create one using the same email address used for your purchase), select the order and item(s) you'd like to return, and click Request Return. Once your request has been reviewed and approved, you'll receive further instructions by email.

Exchanges

Exchanges are available for the same style in a different size or color, subject to availability.

If your requested item is unavailable, you may choose either:

Store credit, or
A refund to your original payment method.

Return Shipping & Fees

Approved returns within the United States are subject to a 10% restocking fee, which will be deducted from your refund.

Original shipping charges are non-refundable.

For international orders, customers are responsible for return shipping costs, customs duties, taxes, and any applicable import fees.

If a return shipment is lost before reaching our warehouse, House of Lluvie՛ cannot issue a refund. We recommend using a tracked and insured shipping service whenever possible.

Refunds

Once your return arrives, it will be inspected within 1–3 business days.

If approved, your refund will be processed to your original payment method within 7–10 business days, depending on your financial institution.

Refunds are issued only after the returned item has passed our quality inspection.

Sale Items

Sale, promotional, discounted, and final sale items are not eligible for refunds.

Eligible sale items may be exchanged only, subject to availability, unless otherwise stated at the time of purchase.

Promotional Offers

If your order qualified for a promotional offer, bundle discount, or free gift, your refund may be adjusted if the return causes the order to no longer meet the promotion's requirements.

Gift Returns

Gifted items may be returned within 30 days of delivery for store credit or an exchange, provided they meet all return eligibility requirements.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at hello@houseoflluvie.com with your order number and clear photographs of the item and packaging.

We'll resolve the issue as quickly as possible by offering a replacement, exchange, or refund where appropriate.