Shipping policy

House of Lluvie՛ currently ships across the USA and Europe. If your country is unavailable at checkout, please contact us at hello@houseoflluvie.com, and we'll do our best to assist you.

Shipping Costs

We offer Free Shipping within the United States. International shipping fees apply and are calculated at checkout based on location and order size. All shipping costs will be clearly displayed before you complete your purchase.

Processing Time

Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).

Delivery Times

Estimated delivery times begin after your order has been processed.

United States

Standard Shipping: 3–5 business days
Expedited shipping options, when available, will display estimated delivery times at checkout.

International

Estimated delivery: 7–14 business days

Please note that international delivery times may vary depending on customs clearance, local postal services, and other factors beyond our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.

Please allow up to 24 hours for tracking information to become available after shipment.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us at hello@houseoflluvie.com within 24 hours of placing your order.

While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once order processing has begun or the package has been shipped.

Taxes & Duties

Applicable sales taxes are calculated automatically at checkout in accordance with state and local tax regulations.

For international orders, customers may be responsible for customs duties, VAT, import taxes, brokerage fees, or other charges imposed by their destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Lost, Delayed, or Damaged Shipments

While we work with trusted shipping carriers, delivery delays may occasionally occur due to weather, customs processing, carrier disruptions, or other circumstances beyond our control.

If your package appears to be lost, delayed, or arrives damaged, please contact us at hello@houseoflluvie.com. We'll gladly assist you in working with the shipping carrier to resolve the issue as quickly as possible.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

House of Lluvie՛ is not responsible for packages shipped to an incorrect or incomplete address provided during checkout.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before your order is processed.