Privacy policy

At House of Lluvie՛, your privacy and trust mean everything to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website www.houseoflluvie.com

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

● Personal Information: such as your name, email address, phone number, and shipping/billing address.

● Payment Information: such as your credit or debit card details, processed securely through our payment partners (we never store full payment details).

● Order Details: products you’ve purchased, order history, and preferences.

● Device Information: including your IP address, browser type, and time zone, to help us improve your shopping experience.

● Cookies: small data files used to remember your preferences and personalize your visit.

2. How We Use Your Information

We use the information we collect to:

● Process and fulfill your orders

● Communicate with you about your order status and updates

● Send marketing emails or newsletters (only with your consent)

● Improve our website, products, and customer experience

● Prevent fraudulent activity and ensure transaction security

3. Sharing Your Information

We respect your privacy, we never sell or rent your information.
We only share data with trusted partners who help us operate our business, such as:

● Shopify, which powers our online store

● Payment processors (e.g., PayPal, Stripe) for secure transactions

● Shipping carriers to deliver your orders

● Analytics services to help us understand site performance

All partners are required to maintain confidentiality and comply with data protection standards.

4. Your Rights

Depending on your location, you may have the right to:

● Access, correct, or delete your personal information

● Opt out of marketing communications at any time

● Request a copy of your data or limit how it’s used

To exercise these rights, please contact us at hello@houseoflluvie.com.

5. Cookies

We use cookies and similar technologies to personalize your experience and improve our services.
In some cases, we may share limited data with advertising partners to deliver more relevant ads. You can manage or disable cookies through your browser settings, though some features may not function properly.

6. Data Security

We take security seriously. Your data is protected with secure server technology (SSL encryption) and handled only by authorized personnel.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be posted on this page with a new effective date.